Returns Policy for Flytrap Gumbo Strains

Effective Date: 12/21/2024

1. Overview

At Flytrap Gumbo Strains, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, our returns policy provides clear guidance on how to proceed. Please review the details below.

2. Eligibility for Returns

You may return eligible items under the following conditions:

  • The product is unused and in its original packaging.

  • The return request is made within 30 days of the purchase date.

  • Proof of purchase, such as a receipt or order confirmation, is provided.

Non-Returnable Items:

  • Perishable goods or items marked as final sale.

  • Products that have been opened, used, or damaged after delivery.

  • Customized or special-order items.

3. Return Process

A. Initiating a Return:

  1. Contact our Customer Support team at [Insert Email Address] or [Insert Phone Number] to request a return.

  2. Provide your order details and reason for the return.

  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

B. Shipping the Return:

  • Ensure the item is securely packaged to prevent damage during transit.

  • Use the shipping label provided by our team (if applicable) or ship to the address specified in the return instructions.

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

4. Refunds

A. Processing Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days to your original payment method.

B. Partial Refunds:

Partial refunds may be granted in certain situations, such as:

  • The product is returned with missing components.

  • The item shows signs of wear or use but is otherwise eligible for return.

C. Non-Refundable Costs:

  • Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [Insert Email Address].

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 7 days of receiving the item.

  • Provide clear photos of the damage or defect, along with your order details.

  • We will arrange for a replacement or refund, including shipping costs, where applicable.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • Check with your bank or credit card provider, as processing times can vary.

  • Contact our Customer Support team for further assistance.

8. Contact Us

For any questions or assistance with returns, please reach out to us:

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]